Support
Something broken, a question, or a request about your account — this is the place.
From inside the app
Settings → Feedback & Support. It attaches your app version and device automatically, which saves a round trip.
Account deletion
You can delete your account yourself from the app. If you cannot sign in, use the deletion page.
Before you write
The watch is not syncing sessions
Check that the watch is signed in to the same account as the phone, and that the session was ended on the watch rather than force-closed. Sessions upload when the watch has a connection — a session recorded out of range appears once it reconnects.
I am not getting notifications
Notifications are per category. Open Settings → Notifications and check the switch for the type you expect, then check that notifications are allowed for Spoteq in your device settings. Wind alerts are configured separately, per spot.
My spot is missing
The spot list comes from OpenStreetMap and does not cover everything. You can add your own spot from the app and set it as your home spot.
I cannot sign in
If you signed up with Google or Apple, use the same button rather than a password. If you signed up with email, use Forgot password. If your account was scheduled for deletion, signing in shows a screen that lets you restore it.
Frequently asked
What do I need to use Spoteq?
The Spoteq app on an iPhone or Android phone, and an account. For sessions recorded on the water you also want the Spoteq app on an Apple Watch or a Wear OS watch — that is what measures your jumps.
Can I use it without a watch?
Yes. The forecast, rankings, feed, groups, messages, marketplace and club pages all work from the phone, and you can look around as a guest before creating an account. Automatic session recording and jump measurement need the watch.
How do you measure jump height?
The watch runs a jump-detection engine that combines the motion sensors and the barometer: the motion sensors mark the exact take-off and landing, and the pressure change between them gives the height. Height, air time, distance and speed are worked out on the wrist while you ride and refined a few seconds later.
How do I connect my watch?
Install Spoteq on the watch and sign in with the same account. If you prefer, open Connect on the watch and scan the QR code it shows with your phone — that links the watch to your account without typing a password on a small screen.
Where does the forecast come from?
Forecasts use weather data by Open-Meteo.com (CC BY 4.0). Riders can also post live wind reports from the beach. Sources and licences are listed in the app under Settings → Data Sources.
Are my messages private?
Direct messages are encrypted on your device and stored encrypted, so other users cannot read them. Group chats are not encrypted: a group is a shared room, so encryption there would only protect against us, not against the other people in the room.
How is objectionable content handled?
Uploaded images are automatically screened before they become publicly visible, and if the check cannot complete the content stays hidden. Anything in the app can be reported and any user can be blocked. Our Terms state a zero-tolerance policy. We act on valid reports as fast as we can, but we have not published a response-time commitment and do not claim one.
How do I delete my account?
In the app: Settings → Account → Delete Account. We email a 6-digit code to confirm it is you. The account is deactivated straight away and its records are deleted after 30 days — you can sign in and cancel during that window. Media files you uploaded are not yet removed by that process; the Privacy Policy sets out exactly what is and is not erased.
Which languages does the app support?
22, including Hebrew and Arabic with full right-to-left layout. The app follows your device language and you can override it in Settings.
Is there a web version?
No. Spoteq is a mobile app with a watch companion; this website is here for information, legal documents, support and account requests.
Send us a message
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